The other day I took my two children on a date. Well, we were running errands but it was just the 3 of us. We were going to get Ethan’s hair cut, shop, eat. So we decided to eat at noodles. I ordered my meal and a mac n cheese for the kids to split and asked for an extra bowl. We sat down and when our food came, they handed me the two meals and a two rolls. I said “those must be for someone else” and she took them back. I then realized I needed an extra bowl and fork. So I went up to the counter and asked for bowl and fork. The girls said that I paid for the rolls and would I like a refund. I said no, I’ll just take the rolls no biggie. I was completely happy to have the rolls and it wasn’t an issue at all.
But then the manager came up to me and said that he was sorry for the mistake and gave me a free meal coupon.
That folks, is great customer service. Although it wasn’t an inconvience to me, they wanted to make it right. I wish more places were like that. Great job noodles!! Please build one in Liberty!